Even after talking with said ASM, they informed me that even if they do get mad and come back, "as long as I made numbers, management will turn the other way". I was once told to sell someone 3Mbps internet (stupid slow) by saying it was the fastest speed in their area.
ATT HR ONE STOP HOW TO
Said ASM taught me how to word things properly to make it sound like customers are getting a good deal when in reality they are being uninformed about a product or service. Fortunetly, I got an ASM who loved to commit fraud on a daily basis. It depends on your store manager (RSM) and assistant managers (ASM). Then you head home only to start over again the next day. Failure to do so will result in lower numbers, more coachings, less commission, and just overall stress. You come in, go over numbers, and go convince people to buy things they didn't need or want. One of the biggest things keeping me working here are the discounts. The pay is great, lots of discounts on entertainment services to keep you there. If you are looking to work here at AT&T as a Retail Sales Consultant, keep the following in mind as you throw your resume to the nearest location.
ATT HR ONE STOP INSTALL
You finally convince the customer to let you install the modem in a centralized area of the house, allowing maximum wifi coverage.Īs you begin to finish up all the prep work for TV and VoIP service inside, the line technician calls you to inform you he's headed to lunch and will be there in an hour after already waiting.
You then spend 30 minutes explaining to the customer how their wifi will be very limited throughout the house due to their desired modem location, this further angers the customer because they believe you are trying to weasel yourself out of a hard job. Once you have completed all the necessary work outside, prep work is done to run new catv home run to RG location, which customer wants on the exact opposite side of their house, in a corner office. You then spend 1 hour validating the need for an outside technician to come resolve your sync issue. You then arrive at the terminal servicing that neighborhood, run connections to premise location, travel to premise to verify sync only to find it not at assignments. First job for the day would be an install, where the sales rep promised the customer that they would not have to be home for their 8 TV, 2 VoIP Line, and Internet installation, so once explaining to the customer that it is necessary to have access inside, they are already angry with you and the company. A typical day involved a 30 minute meeting starting at 8:00 and the requirement to leave the garage by 8:15, already impossible demand to meet.
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